Returns & Exchange

Returns

Byhomeless.com applies a return period of 14 days, with which we honor the period to exercise the so-called right of withdrawal. Within this time frame, you may try on the item(s) you ordered.

If you decide to return one or more items, please ensure that we receive them within 14 days. We will refund the amount paid within a maximum of 30 days after confirmation of receipt. Only unused and undamaged items can be returned. Shipping costs for the item(s) you returned will not be reimbursed. Please enclose a copy of the invoice, clearly stating your bank account number to enable us to reimburse you (excluding shipping costs).

If you wish to return the product, please do the following:

1. Send an email to our support team at info@byhomeless.com with the following information:
   • Your addres
   • Order number
   • The reason for returning the item(s)
     
     
2. After you have received confirmation from our support team, please send the item(s) back to us as soon as possible, but within the 14-day return period.
   
   
3. Within 5 working days upon receipt of the returned item(s) you will receive our confirmation of receipt. We will then refund the appropriate amount as soon as possible, but not later than 30 days after confirmation of receipt of the returned item(s).
   

If you wish to exercise your right of withdrawal, please do the following:

1. Send an email to our support team at info@byhomeless.com with the Standard Form for Withdrawal attached.
   
   
2. After you have received confirmation from our support team, please send the item(s) back to us as soon as possible, but within the 14-day return period.
   
   
3. Within 5 working days upon receipt of the returned item(s) you will receive our confirmation of receipt. We will then refund the appropriate amount as soon as possible, but not later than 30 days after confirmation of receipt of the returned item(s).
   

Homeless return address:

Homeless
Diligencehof 31
1445 MP
Purmerend

Please note that we can only accept your return shipment in the original state and in the original packaging.

Exchange

If you wish to exchange the product, please do the following:

1. Send an email to our support team at info@byhomeless.com with the following information:
   • Your address
   • Order number
   • The reason for returning the item(s)
     
     
2. After you have received confirmation from our support team, please send the item(s) back to us as soon as possible, but within the 14-day return period.
   
   
3. Once we have received your return shipment, you will be sent a confirmation of receipt within 5 working days. We will then exchange the item(s) concerned.

Homeless exchange address:

Homeless
Diligencehof 31
1445 MP
Purmerend

Please note that we can only accept your exchange shipment in the original state and in the original packaging.